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FAQs Answered #2

Most of the items that you see on our website are in stock but stock quantities may differ from one item to the other. Sometimes due to unforeseen circumstances, a customer may end up purchasing an item that has just gone out of stock. If this happens, we will contact our customers to advice on a replacement or refund.

We encourage you to check the product availibility of a particular item to prevent disappointment, you can contact us at +603 2770 8702 or submit a request here or you may also email us at hello@ahundredmonkeys.co.

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Have a question? You may find an answer in our FAQs.
But you can also contact us:

CUSTOMER SERVICES

Call Us: 03 2770 8702

Chat Us: 017 2785 119

Mon-Fri: 10:00 am - 8:00 pm
Sat: 10:00 am - 5:00 pm
Sun: Closed

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SHIPPING

Free shipping delivery all orders of RM300 or more of eligible items across any product category qualify.

PAYMENTS
Accepts the following payment methods:

Paypal: Shop easily online with your Visa and MasterCard through Paypal’s online payment. The total will be charged to your card when the order is shipped.

Atome, Rely, Hoolah or GrabPay x PayLater: Empowering consumers to buy now, pay later, while spending responsibly. 0% interest installments with both debit or credit cards.

Online Banking (FPX) / Debit & Credit Card and E-Wallet via ToyyibPay or Payex: Payment gateway that allows you to make real time online payments using your current or savings account.

RETURN POLICY

You can return any item purchased on A Hundred Monkeys within 14 days of the delivery date.

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Size Guide

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

Adults Shoe Sizing

Length of feet (mm) UK sizes EU sizes US sizes Men US sizes Women (normal) US sizes Women (injected soles)
219 2.5 35 3.5 4 4.5
223 3 36 4 4.5 5
227 3.5 36.5 4.5 5 5.5
231 4 37 5 5.5 6
236 4.5 37.5 5.5 6 6.5
240 5 38 6 6.5 7
244 5.5 39 6.5 7 7.5
249 6 39.5 7 7.5 8
252 6.5 40 7.5 8 8.5
257 7 41 8 8.5 9
261 7.5 41.5 8.5 9 9.5
265 8 42 9 9.5 10
269 8.5 42.5 9.5 10 10.5
273 9 43.5 10 10.5 11
278 9.5 44 10
282 10 44.5 11
286 10.5 45 11.5
290 11 46 12
295 11.5 46.5 12.5
299 12 47 13
303 12.5 48 13.5
307 13 48.5 14
311 13.5 49 14.5
316 14 49.5 15
320 14.5 50.5 15.5
324 15 51 16
328 15.5 51.5 16.5
333 16 52 17

Kids Shoe Sizing

Length of feet (mm) EU sizes UK sizes US sizes
155 25 8K 9K
162 26 8.5K 9.5K
168 27 9K 10K
175 28 10K 11K
182 29 11K 12K
188 30 12K 13K
195 31 12.5K 0.5
202 32 13K 1
208 33 1 2
215 34 2 3
222 35 2.5 3.5
228 36 3.5 4.5
235 37 4 5
242 38 5 6
248 39 5.5 6.5
255 40 6.5 7.5
262 41 7 8
268 42 8 9

Lowa Toe Extra: Lowa recommends based on the foot length (mm) a toe extra of 15 mm for adults and 12 mm for kids due to individual foot shapes or preferences in fit this recommendation may vary.

Backpack Sizing

The guide covers everything you need to know about finding your back length to help you choose the right size pack for your trip.

Fixed Back Length

Small-Medium (ND/ Women's) Medium-Large Large-Extra Large
16"/ 41cm 18"/ 46cm 20" / 51cm

Adjustable Back Length

Carry System Small-Medium (ND/ Women's) Medium-Large Large-Extra Large
VT Flex/ VT Plus 17-21” / 43-53cm 19-23” / 48-58cm 21-25” / 53-63cm
V-Trax 14-18” / 36-46cm 16-20” / 41-51cm 18-22” / 46-56cm
Air Contour+ 17-19” / 43-48cm 19-21” / 48-53cm 21-23” / 53-58cm
Air Contour 14-18” / 36-46cm 16-20” / 41-51cm 18-22” / 46-56cm
AirZone+ 17-19" / 43-48cm 19-21" / 48-53cm

Lowe Alpine packs flex to fit to your body shape, so don’t worry if your back length does not measure exactly 16, 18 or 20 inches. We have adjustable back lengths on many styles of packs in our ranges.

Shipping

  • Standard Shipping within Malaysia, the first to 2kg for RM7.00 (West Malaysia) and 12.00 (East Malaysia).
  • Please allow up to 2 business days (excluding Friday, Weekends, Holidays, Sale Days and Pre-Orders) to process and ship your order. You will be informed when your order has shipped.
  • All orders are shipped during business days (Monday through Thursday, excluding Friday, Weekends, Holidays, Sale Days and Pre-Orders). Click here to see Pre-Order FAQs.
  • Find out about delivery FAQs for details On Shipping Methods.

Returns And Exchanges

  • The cost will be borne by customer unless stated otherwise, within 14 days
  • See conditions and procedure in our Return/ Exchange policy.

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