We make every effort to ensure that your purchase arrives in perfect condition. Should you experience a problem with your order, please contact us at firstname.lastname@example.org and we will do our best to resolve any issue.
|Shipping Types||Shipping Cost||Delivery Times|
|Standard||RM6.00 - RM12.00 (for the first 1kg)||3 - 6 Business Days|
All orders will be shipped via, ABX Express, SkyNet, DHL eCommerce, Aramex and Teleport (by default) but delivery time may vary according to your location.
Please note that orders that are placed on Friday through Sunday will be processed on Monday. ahundredmonkeys.co is not responsible for lost items once a package has been delivered.
Orders ship within 1 - 2 business days (not including weekends, holidays, pre-orders or otherwise specified days of closure). Please see our Pre-Order FAQs here.
COVID-19 update: ahundredmonkeys.co is currently operating and shipping as normal and we are doing all we can to ensure parcels are delivered within the usual time frames. We are aware some international delivery times may be slightly delayed due to local government restrictions.
Why is my order is being shipped in different packages?
If you have a multi-items order, each item may be shipped from a different store, depending on which one has them available fastest. Alternatively, if an item is popular and on a bit of a backorder, we might ship your items at different times, in different packages, to prevent holding up your order and to get to you as soon as possible!
Why happens if my order gets stuck or lost in the mail?
All of our orders are sent with insured shipping and handling. If an orders gets stuck at customs, sent back, or even lost during the delivery process, we apologize! The postal services out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our return/ exchange policy for when these might be applicable to shipping situations.
Do you offer same-day delivery?
If you can't wait to get your purchase, we can offer same-day delivery by Teleport service provider depends on your location for ready stock product only. If your location is eligible for it, you will be able to use this service. If you are unsure, please check with us here so we can arrange for you!
Do you offer international shipping?
Yes, we do offer international shipping for the following countries Singapore, and Thailand. Shipping cost will be displayed depending on country and weight of merchandise during checkout.
Will I be charged for customs and taxes?
The prices displayed on our site are tax-free in MYR, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delayed caused by the customs department in your country. For further details of charges, please contact your local customs office.
At ahundredmonkeys.co, we do our best to source for some of the lowest rates in the market.